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2.7 | 50 Reviews

800 Series, 30", Speed Oven, SS, 240v

Bosch HMC80252UC

Features

  • Microwave: time saving preparation, defrosting and re-heating of dishes.
  • Convection cooking delivers oven-like results.
  • Electrical Connection - 240 Volt Direct Wire
  • SpeedChef™ Cooking Cycles Offer Faster Cooking Times for Your Convenience

Quick Specs

  • Type: Microwave
  • Style: Built In
  • Width: 29.75"
  • Height: 19.625"
  • Depth: 22.375"
  • Energy Star Rated: No
  • Microwave Capacity: 1.6 cu. ft.
  • Microwave Wattage: 1000.0 watts
  • Recessed Turntable: No
  • Convection Microwave: Yes
  • WiFi Connected: No

See More

 

Performance Nine SpeedChef Cycles Offer Faster Cooking Times For Your Convenience

Design Installs Perfectly Flush With a Bosch Wall Oven or Steam Oven and Warming Drawer

Convenience 10 Levels of Microwaveable Power

Quality Stainless Steel Cooking Interior

Features

  • Microwave: time saving preparation, defrosting and re-heating of dishes.
  • Convection cooking delivers oven-like results.
  • Electrical Connection - 240 Volt Direct Wire
  • SpeedChef™ Cooking Cycles Offer Faster Cooking Times for Your Convenience
  • Flush install matches Bosch wall oven, steam oven, or warming drawer.
Technical Specifications
General
Max. Microwave power 1,000 W
Door opening Handle
Type of micro-wave oven MW-Combi
Connectivity
Home Connect™
Construction type
Cavity material Stainless steel
Product color Stainless Steel
Construction type Built-in
Oven Control Electronic
Door opening Handle
Type of grill Heating element
Type of micro-wave oven MW-Combi
Turntable
Size and weight
Overall appliance dimensions (HxWxD) (in) 19 5/8'' x 29 3/4'' x 21 3/8''
Cavity capacity 1.6 Cu Ft
Cavity dimensions (in) 9 7/8'' x 16 1/2'' x 16 1/2''
Net weight 86.000 lbs
Turntable diameter (in) 14 1/8''
Cooking
Type of auto-cooking Sensor and weight control
Additional cooking method Conventional
Additional cooking method Fan cooking
Additional cooking method Grill
Comfort
Fast preheat
Pizza setting
Heating method hot air
Memory for individual settings (1 setting)
Quick start
Connection
Watts 3,840 W
Power Cord Length 48
Fuse protection 16 A
Frequency 60 Hz
Plug type fixed connection
Volts 240 V

Quick Specs


  • Appearance

  • Type: Microwave
  • Style: Built In

  • Dimensions

  • Width: 29.75"
  • Height: 19.625"
  • Depth: 22.375"

  • Features

  • Energy Star Rated: No
  • Microwave Capacity: 1.6 cu. ft.
  • Microwave Wattage: 1000.0 watts
  • Recessed Turntable: No
  • Convection Microwave: Yes
  • WiFi Connected: No

Bosch Benchmark Kitchen Package Rebate

Offer Expires: 7/1/2021 to 12/31/2021 Must be postmarked by: 1/31/2022

Receive up to a $1500 rebate with purchase of qualifying Bosch Kitchen Appliances. Rebate form must be postmarked by 1/31/2022.

Bosch Kitchen Package Rebate

Offer Expires: 7/1/2021 to 12/31/2021 Must be postmarked by: 1/31/2022

Receive up to a $1500 rebate with purchase of qualifying Bosch Kitchen Appliances. Rebate form must be postmarked by 1/31/2022.

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Cooking Quality Video

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Professional delivery and installation is available for every product we sell. We would be happy to coordinate delivery and installation for you.

Extended warranties are usually very inexpensive and can save you thousands in the future. Some can even cover extra costs that result, such as cost of food that spoils when your fridge dies. It's simple and inexpensive to purchase extended warranties and one of the smartest ways to protect your investment.

Appliances can be large, heavy and expensive. You probably don't have the special tools or expertise needed to fix them in a crisis. If you can spare a few thousand dollars without batting an eyelash for new appliances should they break tomorrow, don't buy a warranty. But if you're like most of us, protect yourself by purchasing inexpensive extended warranties when you buy a new product and save yourself big money in the long run.

2.7 out of 5

42% of reviewers recommend this product.

1 Stars

Terrible Appliance

Microwave breaks easily 4/3/2021

I have had several Bosch Appliances over the years. The 800 microwave/oven combination is terrible. The microwave has been broken twice with less than 2 years of ownership. The cost for the initial repair was close to $500 through Sears (door hinge came loose). The second time it broke, I contacted bosch appliance repair and they did not come to repair it but rather said that multiple parts required to be ordered to fix it. I urge to to consider a different brand.
Originally posted on Bosch.com

No, I do not recommend this product

4 Stars

A little slow, but fine otherwise

Allen D 2/11/2021

The unit operates just fine, but it takes longer to heat items in the microwave compared to microwaves I've had in the past. We purchased it thinking it operated as a full, albeit small oven too. But have since realized it is a small broiler too, and not a baking oven. The heat comes from the top only. Our bad for not reading the fine print.
Originally posted on Bosch.com

Yes, I recommend this product

5 Stars

Love this oven

Ticomama 2/7/2021

This oven heats up well, cooks evenly and vents well to cool down.
Originally posted on Bosch.com

Yes, I recommend this product

 Incentivized Review

5 Stars

Bosch Microwave

shirley 1/25/2021

Using my Microwave
Originally posted on Bosch.com

Yes, I recommend this product

 Incentivized Review

5 Stars

Best on market

Marc McGahee 1/22/2021

Very easy to use. Has a wealth of features that make it well worth the cost. The versatility makes the Bosch microwave/oven allows it to be used across a wide variety of cooking options.
Originally posted on Bosch.com

Yes, I recommend this product

 Incentivized Review

1 Stars

2 repairs within 8 and now it doesn't work at all

Srikar 1/12/2021

We have Bosch microwave and oven combo and Dishwasher in a new home. Regret getting them. Already had 2 repairs and now microwave is completely gone and cannot use. Bosch website always has errors popping preventing us from scheduling a service visit
Originally posted on Bosch.com

No, I do not recommend this product

1 Stars

Non-Functioning Microwave

jcmd 12/30/2020

Installed my new speed which looks great. However, can not use it because the microwave doesn't work.
Originally posted on Bosch.com

No, I do not recommend this product

1 Stars

The WORST

Frustrated in Fairway 12/10/2020

We have had nothing but problems with this speed oven. We purchased this in November of 2016 and have had to have it repaired at least 10 times since then. There is something wrong with the door that makes it short out, losing all power until we have it fixed. We have gone months at a time waiting for repair people and parts. This is a known issue if you read the reviews, but we have not been able to find anyone who can properly repair it. It keeps happening over and over again. Very frustrating for such an expensive appliance. I wish I could give it a zero star rating.
Originally posted on Bosch.com

No, I do not recommend this product

 Incentivized Review

1 Stars

Lousy user amnuals

Robin Wulff 12/4/2020

Went into demo mode and I can find or get help for this online. Impossible to call customer service
Originally posted on Bosch.com

No, I do not recommend this product

 Incentivized Review

5 Stars

Microwave Oven

Dale 11/5/2020

Excellent and so convenient.
Originally posted on Bosch.com

Yes, I recommend this product

 Incentivized Review

1 Stars

3 Service Visits and still not working

Texasyank 10/22/2020

I'd never buy this product again. Leaving aside the quality issues for a minute: the display is difficult to read, it is less powerful than the the $89 Hamilton-Beach microwave I had to buy because Bosch service technicians have failed to repair it after 3 service calls.(and 1 service no show). Did I mention it is impossible for my wife to clean it without a step-stool? The only positive is that it looks good mounted above my Bosch 800 wall oven.
Originally posted on Bosch.com

No, I do not recommend this product

3 Stars

Bosch microwave/convection oven

bogger 10/14/2020

Had to replace interlock switches and holders 2X within 4 months of each other after only two + years of operations
Originally posted on Bosch.com

No, I do not recommend this product

 Incentivized Review

5 Stars

Versatile Microwave Convection Oven

Tracy R 10/2/2020

I love the versatility of this appliance and that I can use as microwave or convection. Love that the fan is automatic. Quiet and easy to clean stainless
Originally posted on Bosch.com

Yes, I recommend this product

 Incentivized Review

1 Stars

Garbage product

Boschisgarbage 9/23/2020

Literally would never buy Bosch again . Zero stars if I could. Have called and emailed with no responses or people who do respond cannot tell me anything. I wish I had my grandma's stove that lasted her 60 years, the one she used to cook many many huge Italian meals. In this case, my convection microwave oven lasted 3 years. Shows that it is preheating but does not heat . The black plate also sparks. Never again. Also the cooktop has no more text on it. I use soap and water to clean . If it cannot withstand that, then i know it is a poorly designed product.
Originally posted on Bosch.com

No, I do not recommend this product

5 Stars

Love my Bosch!

Leah 7/31/2020

Works great you can do it all in this oven
Originally posted on Bosch.com

Yes, I recommend this product

1 Stars

Real Problematic Microwave

TrueFeedback 7/19/2020

This is extremely unreliable microwave. I have three to four breakdowns in three years. Real lemon. Stay away from buying.
Originally posted on Bosch.com

No, I do not recommend this product

5 Stars

Preheats fast and has progression indicator

Rth15 7/15/2020

Plenty of shelf adjustment choices and the top one "rolls" out to assist in removing your dish. Nothing negative to say!
Originally posted on Bosch.com

Yes, I recommend this product

 Incentivized Review

1 Stars

Very disappointed with Bosch brand

Shehz 7/6/2020

I am extremely disappointed with Bosch brand in kitchen appliances, I have Bosch built in microwave/oven combo, it got me one year manufacturers warranty, just after one year the microwave stopped working. I called in a Bosch tech, who would charge me $40 for every 15mins. The job was completed in one hour 5 mins of which the tech spent 20-25 mins outside in his car to search for parts and I ended up paying $298. Few months after the repair both micro and oven stopped working completely. This time I called in a certified tech from Bosch recommended company, he fixed the unit and I ended up paying $329. I will never recommend Bosch brand to any of my friends or relatives. I wouldn't give any star to this but it wouldn't let me proceed further so had to give it one star.
Originally posted on Bosch.com

No, I do not recommend this product

 Incentivized Review

1 Stars

Only Bosch Product NOT to Buy!

Philippa 6/22/2020

We have built or remodeled several homes and I have always installed all Bosch appliances and been very happy with them. This is the exception to that rule. The oven is only 1 year and 7 months old and has totally died. I am extremely disappointed - especially after reading all of the reviews which suggest that this product has had quality issues for several years. There are also several glaring design flaws - the microwave is very deep and difficult to clean. The option for a side opening door is a must. The control panel lighting is so faint it is difficult to read and the alarm is barely audible. This is a poor product and design for such a good company.
Originally posted on Bosch.com

No, I do not recommend this product

 Incentivized Review

4 Stars

Can't get the hang of the speed oven

Karen 5/31/2020

This oven is great in the microwave mode, the convection mode, but I have yet to get the hang of the speed oven. Is there a step-by-step cook book or recipe section on the internet. Most of the food I have prepared in the speed oven mode is undercooked.
Originally posted on Bosch.com

Yes, I recommend this product

1 Stars

Misinformation

MJJW 4/23/2020

Followup to prior review left on this forum... I discussed the issue with Bosch customer Service who advised that I bring in an aoutorized service professional, which I did. Service professional found all door switches to be melted and another fuse blown and melted. I was told the switches are cheaply made and they replace a lot of them, across all brands. Unfortunately, replacing these parts did not result in the microwave working and a control board had to be ordered as well. Once replaced, the unit still did not function, but another melted wire end was discovered which when replaced fixed the problem. This turned out to be a multi-step process with no way of knowing how much cost was involved until repair complete. Bosch had requested that I reach out to them when I knew what was wrong, which I did. THey said they would review to determine if any assistance could be offered with the repair. I received a call today from Bosch, and they said they could not help me because the repair was already completed and they do not reimburse for repairs. I told them I was merely following their customer service rep's instructions which was to have the repair person to the house to look at the unit. Unfortunately, an estimate was not possible because fixing one thing did not fix the problem, and an additional reapir had to ensue, but the first had to be done to know what the second problem was. The Bosch customer service rep would not say anything other than "we do not reimburse for repairs," even though they told me to have it done and call after. There is still and issue with the door and the switches whcih is being addressed today. I was told that if I experienced further issues that I may need a new door altogether at which point a new oven might be a better option. Unfortunately I am rapidly losing faith in Bosch quality and now customer service. Good thing is, the dishwasher and fridge are still working.
Originally posted on Bosch.com

No, I do not recommend this product

5 Stars

Bosch oven

Nielson 4/20/2020

It works great and looks great in my kitchen.
Originally posted on Bosch.com

Yes, I recommend this product

 Incentivized Review

3 Stars

Faulty control board

Rachel 4/18/2020

We remodeled our kitchen in 2014-2015 and installed this microwave/speed oven along with a wall oven and induction cooktop. Both the speed oven and the regular oven needed to have their control boards replaced within 2 years. Stopped working. The technician commented that this is a very common issue. (insert eye roll emoji here) Now this microwave has stopped working again. It tripped the breaker. The electrician came to inspect and found out the issue is with the unit and not the breaker. There is a "short" of some kind. We now have to have another appliance repair on this appliance next week. If I could do it over again, I would not purchase. I do use the convection part often and that is nice not needing to heat up the larger oven. Able to fit a 8x12 pan. With that being said, it is a lot of money to spend on new appliances to have them need constant repair $$$
Originally posted on Bosch.com

No, I do not recommend this product

2 Stars

Stopped working

MJJW 4/15/2020

Second Bosch appliance to stop working within a 1.5 year span. In new construction home, I replaced warming drawer not long after moving in then within 1.5 years of my certificate of occupancy the Speed Oven stopped working completely, no power whatsoever. Would reconsider if you are thinking about Bosch. I have 3 more of them and I hope they all last more than 2 years. Worked well for the time it was running, with the speed chef function being one of the best features.
Originally posted on Bosch.com

No, I do not recommend this product

4 Stars

Love the flexibility

Doug 4/10/2020

I love this speed oven, its everything in one. Microwave my coffee in the morning, warm lunch and cook dinner.
Originally posted on Bosch.com

Yes, I recommend this product

 Incentivized Review

1 Stars

waste of money

argy 3/30/2020

It broke twice in 15 months. The first time it broke (it would not power up) it was repaired without charge as it was still under warranty (12 months). Last week it broke again: it turns on but not heating (turn table does not turn). To repair Bosch wants to charge us almost $500!
Originally posted on Bosch.com

No, I do not recommend this product

1 Stars

DO NOT BUY - design defects

DavidR 3/15/2020

As many others have stated, there is a major design defect. The door latching and safety switch system will fail quickly. My failed in month 13 of our 12 month warranty. I've replaced the switch several times but it keeps failing. It may be that the cheap plastic parts are warping and causing the switches to not sequence correctly, it may be that the massive flex in the door triggers the switches in a wrong sequence. Either way, many have had this problem and you will too probably.
Originally posted on Bosch.com

No, I do not recommend this product

 Incentivized Review

4 Stars

Terrific oven

BobR 2/7/2020

We bought this oven as part of a complete kitchen remodel. It is mounted above a larger 800 Series wall oven. Here are 4 things to consider when purchasing: 1) I have to remove the door to reach the back of the oven to clean it since the door opens downward. 2) As I had read in previous reviews, the alarm truly is pitiful, to the point of being worthless. I now always use a separate alarm when cooking. 3) When using the unit in convection mode, you lose the convenience of the microwave. For example, when you're baking something in this oven, you don't have a mircowave to melt butter or thaw a frozen item for another recipe. So remember to use the microwave for what you need before using it as a convection oven. 4) A full size cookie sheet will not fit in this oven. None of these issues constitutes a major inconvenience to me, and I would buy another one if it became necessary. This oven is still terrific!
Originally posted on Bosch.com

Yes, I recommend this product

5 Stars

Bosh... what a great oven

Frank 1/29/2020

I love my Bosch dishwasher, got a Bosch Oven and it is such an awesome oven... Why did I wait so long!! Highly recommend Bosch!!
Originally posted on Bosch.com

Yes, I recommend this product

 Incentivized Review

1 Stars

DO NOT PURCHASE THIS MODEL!

Caligirl58 12/26/2019

We've always been happy with our Bosch appliances but this model is horrible. Purchased in May, 2017 we immediately had difficulty opening and shutting the door. Had to use both hands on handle to get it open. After a little oer a year of mild use (just two of us) it broke. A plastic piece broke where the door latch enters the unit and it triggers the electrical system in the microwave/oven to stop. The repair person said that he has seen this A LOT. $320 repair...who knows why Bosch uses a small piece of plastic as part of the door latch! Well, guess what? Here we are one year later and the same thing just happened again! Unfortunately my husband refused to buy a warranty trusting the "high quality" of Bosch products so we are out of luck. Rather than drop another $320 for a piece of plastic we are going to purchase a different model and get a warranty this time. Another issue is that the alarm bell is so quiet it is useless. I expect more from Bosch.
Originally posted on Bosch.com

No, I do not recommend this product

1 Stars

Microwave

Ronnie 12/24/2019

Built new home moved in may of 2017. All Bosch appliances. All good but microwave. Burned up both fuses and door latch switch. Appliance company ordering parts to fix it. 1.5 years old that's really pathetic spending more money for quality and this to happen. Unfortunately didn't buy extended warranty. Only because all the other cheap microwaves lasted until I gave them away
Originally posted on Bosch.com

No, I do not recommend this product

5 Stars

Convection microwave oven

CMP050 12/18/2019

I love this and use it several times every day
Originally posted on Bosch.com

Yes, I recommend this product

 Incentivized Review

1 Stars

Do not buy

Hoppingmad 12/3/2019

New modern kitchen, full Bosch appliance suite. Speed oven must have a design issue. In 16 months it has stopped working 4 times. Technicians have replaced all the electronic parts twice. No wonder the sales guy was very insistent about getting the extended warranty on this appliance. Every time it's on the fritz it's down for 3-4 weeks, parts always on back order. Thank goodness we kept the old $50 microwave in the garage. Do not but this product.
Originally posted on Bosch.com

No, I do not recommend this product

 Incentivized Review

5 Stars

Speed Oven

Justinsan 12/1/2019

Love it, nice and fast and even heating/cooking. The porcelain turntable helps spread the heat. Easy to clean. Looks great in our new kitchen.
Originally posted on Bosch.com

Yes, I recommend this product

 Incentivized Review

1 Stars

Don't buy

dalim0kumar 11/29/2019

Power board dies after warranty period.
Originally posted on Bosch.com

No, I do not recommend this product

5 Stars

Great microwave

Jaybird 10/28/2019

Absolutely love this microwave. Having it at chest level is perfect for putting things in and taking them out. This microwave is also very simple and easy to use. You really don't have to think so much to use this product. Also, the lights when you open the door are bright and modern looking.
Originally posted on Bosch.com

Yes, I recommend this product

 Incentivized Review

2 Stars

Love the oven but it shorted out after 2 years

Jules 10/27/2019

I was happy with it for 2 years, then it just quit working. It was under a home warranty but 2 different technicians could not find the problem. Replaced with same oven as it is part of a Bosch wall oven/spped oven combo and will see how long it lasts. I do like the speed chef options and find cooking time greatlt reduced using these options
Originally posted on Bosch.com

No, I do not recommend this product

 Incentivized Review

4 Stars

Learning to use

Annabelle 10/26/2019

I'm still learning how to use this oven; was use to a basic microwave. I do have difficulty reaching the back the wall when cleaning the oven. The oven does match up nicely with my other Bosch appliances.
Originally posted on Bosch.com

Yes, I recommend this product

 Incentivized Review

3 Stars

Microwave venting.

Monte 10/17/2019

Purchased a new home with this unit plus oven below already I stalled. The only venting goes out into the room. There is no out side venting so all odors are blown into the interior. The last home I had had a microwave with a vent on top and a vent tube that went up through a cabinet to the roof. It sucked out odors from the microwave and stove and oven. The selection panel on the Bosch is great. You barely have to touch it and start it. Also very quiet. Looks great too. I was told by a Bosch rep that these microwave/oven combos don't have outside venting.
Originally posted on Bosch.com

No, I do not recommend this product

5 Stars

Speed Oven

Yolanda 10/15/2019

I love the ability to both bake and microwave my food. The only improvement I would suggest is slightly increasing the cubic feet of the oven so I can fit a normal size sheet pan and using a different interior which is easier to clean.
Originally posted on Bosch.com

Yes, I recommend this product

 Incentivized Review

4 Stars

Speed Cook /Combo Iven

Becky 9/21/2019

This is multiple appliances in one ... toaster oven, sensor cook, broiler, convection, micro (the latter two can operate simultaneously). Sensor heating/cooking is nearly miraculous. Put food in and it comes out ready to eat. The "oven" features have cook timer so it will shut off after swt time. I will use this appliance for much of my cooking. Everything promised and I've only begun to use it.
Originally posted on Bosch.com

Yes, I recommend this product

 Incentivized Review

4 Stars

Great Speed Oven

Jane 9/11/2019

I love the Bosch 800 series speed oven. I'm still learning how to use it. The only drawback so far is that I have trouble reaching the back the wall to wipe away splatter. It looks and works great!
Originally posted on Bosch.com

Yes, I recommend this product

 Incentivized Review

3 Stars

Pretty poor design considering

infidel82 8/23/2019

It works OK but no better than a $50 microwave from Target. Problems: 1) Interior light is completely useless, cant see anything. 2) Convection oven functionality is more a novelty than anything else 3) Display is a standard LED segment LED where most high end stuff is a dynamic LCD screen The only reason I would buy this for the price is to make it match other Bosch appliances
Originally posted on Bosch.com

No, I do not recommend this product

 Incentivized Review

1 Stars

GARBAGE!!!

TDO Florida 7/18/2019

Just like the other reviews mentioned, this is a piece of junk with a big nametag on it. Two years old, ordered replacement panel (not cheap) and still doesn't work. I do NOT recommend this product. Lesson learned!!!
Originally posted on Bosch.com

No, I do not recommend this product

4 Stars

Works Great, Needs some tweaks

LarsR 6/6/2019

This is a very fucnctional microwave and is pretty powerful. I like it overall but there are some things I would change. First the clock is so small you can't read it unless you are right on top of it. This goes for how long is left to cook, etc. The 'food is done' alarm is very quiet. You can't hear it unless you are very near the unit. Again overall it works great and easy to use but there could be some better ergonomic changes that would make it better.
Originally posted on Bosch.com

Yes, I recommend this product

 Incentivized Review

1 Stars

Brand new oven with defective display

stevenjay 6/6/2019

I just had a brand new HMC80252UC installed. Unfortuantly, this brand new oven is plauged by a defiective display screen. The screen is very dimly lit to the point you can barely read the numbers. I did a bit of research and it seems this is a well known and documented issue affecting many Bosch products. Despite this being an issue with their products for several years now, Bosch seems to have not made design revisitons to remedy the problem. I spent over $2,300 on this unit and I am absoluetly disgusted. Shame on Bosch.
Originally posted on Bosch.com

No, I do not recommend this product

 Incentivized Review

1 Stars

Stopped working after 1.5 years

Fairway 5/30/2019

We loved this microwave until it just stopped working after about a year and a half. We had a local technician try to repair it - he ordered new control panel parts, etc. - but he couldn't get it repaired. This is frustrating because it seems to be happening to a lot of people where it stops working right after the warranty expires.
Originally posted on Bosch.com

No, I do not recommend this product

 Incentivized Review

2 Stars

Interior stains on walls

Frustrated 4/29/2019

We have tried everything to clean the inside of the microwave and nothing works. The turntable also looks horrible. We are ready just to get rid of it.
Originally posted on Bosch.com

No, I do not recommend this product

 Incentivized Review

1 Stars

A microwave oven with major quality issues!

Djoka 4/24/2019

I am very disappointed in the quality of this appliance, and some of its functionality. After 3 years of mild use (maybe once per day), the control buttons have rubbed off, and the LCD display is unreadable. The LCD and the motherboard failure seem to be common problems with this microwave model, after reading a number of reviews on-line. The button issue - not sure what to say. It is very annoying. Unlike the matching oven, assembled in the USA, this microwave was Made in Shunde - China. Another issue which is quite annoying is that the alarm bell is so quiet, that it is practically useless. Another poor design choice. I was expecting a lot more from a Bosch product, and thus would certainly not recommend this model to anyone. I have serious concerns about the entire brand, too.
Originally posted on Bosch.com

No, I do not recommend this product

1 Stars

Faulty display unacceptable.

EllenW 4/12/2019

After just a couple years the display is dim to the point of being unusable. Apparently the entire control board need to be replaced but the part is no longer made. Hum, I wonder why? Maybe because it was defective in the first place! This is a very expensive microwave and not the quality I would expect from Bosch.
Originally posted on Bosch.com

No, I do not recommend this product